The fitness center is a bit small, but has everything you would need for a relatively complete workout including two squat racks, treadmills, a few benches, a cable and lat pull down machine, and a separate yoga room where they held daily classes including TRX and kickboxing classes. Very long walk from lobby to Diamond Club check in. Enjoy free WiFi, free parking, and 4 outdoor pools. I love the Royalton hotels. Royalton Negril all-inclusive Jamaica honeymoon, vacation, anniversary and wedding packages made easy. It saddens us to read that you believe our Butlers were not attentive to you as our resort serves guests of a cross cultural background - nonetheless, your comments have been noted and will be addressed by the relevant Department Manager.It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. No biggie, the rooms were clean, stocked, and beautiful! They only lasted a few minutes at most and became comical actually! They are building a snack bar beside the pool and every day they were sawing and hammering which took away from the beautiful serene environment. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. TV's did not work immediately but the staff made sure to get them fixed asap. This ranged from house keeping, entertainment crew, bar staff and desk service. The whole experience was amazing. There you got really good drinks every time you requested one. Royalton Negril: Not worth paying for Diamond Club! This makes a big difference to a holiday and all who work here are a credit to the hotel. Don't be disappointed when you approach Royalton as it's a little worrying from outside. The premium liquor was scarce in the rooms and bars. Jamaicans can cook and use spices wisely! My birthday cake was delicious too! A 15-minute taxi ride, meanwhile, gets you to the restaurants and bars of Negril’s West End. Armadillo was good, Zen was good, and Grazie was good. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Yep great we have only paid £11k sterling for 7 nights after all ! The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. He his a kind, considerate, hard working young man. ), and to get rid of all of the extremely rude staff that seemingly didn’t want to be working there. - See 4,084 traveller reviews, 4,382 candid photos, and great deals for Royalton Negril at Tripadvisor. Popular attractions Seven Mile Beach and Bloody Bay Beach are located nearby. Diamond Club Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Please see our partners for more details. Ridiculous. Hope to come back next year Royalton!! Very long walk from lobby to Diamond Club check in. Royalton Negril: Royalton Diamond Club - See 4,167 traveller reviews, 4,486 candid photos, and great deals for Royalton Negril at Tripadvisor. The staff was terribly trained, the bartenders seemingly had no idea how to make certain drinks, the food was sub-par and it was not a good overall experience. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Please see our partners for more details. The buffet was good, you can always find something. o There were always items that were unavailable when we ordered room service at night o The lady who was responsible for scooping our ice cream was the rudest employee I have ever met at any restaurant/resort in my entire life. The room was the best I have stayed in since visiting Jamaica, I've been over a dozen times They are styled to perfection. Dear Aktravel13,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our stunning views, selection of speciality restaurants and delicious cuisine. A discreet tipping box would allow guests who want to show appreciation to do so without staff handling money and food! Here it was a bit hit and miss. Bloody Bay in Negril has always been the most picturesque of all the Jamaican locations I have visited over the past 25 years and they have the prime spot. The buffet was good, you can always find something. We stayed at the Royalton 11th Dec for 2 weeks. He will make sure that you are comfortable and worry free! I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! We are so lucky to have him once again taking care of us. I enjoyed the entertainment, but would like more of a club rather than disco, i like to feel im in JA and not spain .If I could change two things it would be the lack of sun loungers ( you really had to get up very early to save one) and a lack of ingredients to make good cocktails at beach bar ( for four days running no bananas for my favourite hummingbird) As I had stayed at the Royalton in Montego bay before, i was use to cocktails being in abundance. Shout out to Aaron on breakfast shift outside! Diamond Club customer service LATOYA amazing, professional, and quick! Royalton Negril Resort and Spa is comprised of three distinct sections, each one unique to suit your unique needs and vacation style. They are understaffed right now and it is affecting everything in a negative way. It took them over an hour to have our bags dropped off, when we could have easily just carried the bags to our rooms ourselves- After making it to our rooms, we also realized that they had given us a room with one bed instead of our requested two bedroom suite. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. He will make sure that you are comfortable and worry free! We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. I’ll separate the review into a list of pros and cons, with one of the lists being noticeably longer than the other.Pros:- As this a new resort built in 2017, the facility is brand new and pretty nice. Stay at this 4.5-star luxury property in Negril. The food is out of this world! He is professional and a man of his word, this is big for us. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I will reserve any further comment until I visit again. We didn’t get an invite to a welcome meeting or any welcome letter.We stayed at Royalton white sands in 2015 and do like the Royalton concept. Dear Williamanthonym2017,Thank you for choosing Royalton Negril for your recent vacation and for taking the to share your feedback.Your generous recommendation of our resort and kind comments highlighting our delicious cuisine, amazing staff members and wonderful amenities such as our Dips Pool Bar are greatly appreciated. No biggie, the rooms were clean, stocked, and beautiful! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With that said, we still had an amazing time and will return again. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. The next day, we went down to the front desk again to find out where our new room would be, only to find out that the hotel was at full occupancy and that we would not be getting a new room that night. At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. We did ring down the first time it happened but 2 phone calls and 2 hours later our towels arrived. Highly suggest a Private Transfer. The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! What we experienced however was unacceptable for a 5 star rated hotel who felt they were ready to open and deliver a great customer experience. Royalton Negril: Diamond club penthouse amazing - See 4,226 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. I hope you enjoy learning about my experience at Diamond Club Swimout suite at Hideaway at Royalton Negril Jamaica! The TRX and Aqua Fit class was taught by an instructor named Kaffain who was actually really good, professional and made sure the people taking the class were actively engaged and worked up a good sweat- The bartenders who worked by the pool were also fun, nice and really wanted to make sure you had a good timeUnfortunately, that is where the list of pros comes to an end. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! While some may read this and feel these are not things that should ruin your vacation, I agree...but we paid the full price expecting a 5 star luxury experience and did not get it.I still have hope that in 6 months to a year all the kinks will be fixed, as the location alone is enough to bring me back! This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. The ladies in the coffee shop also worked hard to serve very long ques of guest. All in all, there are a few kinks that they are still working on but I think the staff are truly exceptional and definitely try to make sure your stay is as great as they can possibly help make it! Review tags are currently only available for English language reviews. At the Sports Bar we have a VERY HARD working bartender FRANKLYN! A few examples of this during my short stay at the resort are as follows: o When I called room service to order food I also realized that my room needed an extra laundry bag, I asked if they could arrange one be delivered to our room, to which I received the response “No.” Without any sort of reason or explanation. This is the version of our website addressed to speakers of English in Canada. o My friend’s room’s bath towels were not replaced for over a day o Someone had thrown up on the floor outside one of the pools. Instead of immediately sending someone to clean it up, the staff merely put a wet floor sign next to the puke and left it there o My parent’s room was not serviced or cleaned at all during one of the days o My parent’s key card also stopped working so they were locked out of their rooms. 2 days (out of 7) we had no towels at all and had to use beach towels. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. It will be worth the second chance! They have, in my opinion, the absolute best beach location in all of Jamaica. W hat a wonderful bartender and entertainer!! Armadillo was good, Zen was good, and Grazie was good. No biggie, the rooms were clean, stocked, and beautiful! Daily maid service was great, and they left or brought back plenty of fresh towels! Your comments were noted and shared with the management team who is working diligently to ensure our guests' expectations are being met.Kindly send us an email at Cmrng@royaltonresorts.com, our team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager. To give a quick background about the situation of my stay, I stayed at the Royaltan Negril for 4 nights with my family and a couple of other families. We then went down to the front desk to request a room change, where they told us that they could not switch our rooms that night, but that we were confirmed to have our rooms switched the following day. There were many power outages during our stay, which I expected from reading other reviews. They advertise that they have a “disco lounge” open from 10-2 am but in reality it is just an empty sports bar- We wanted to eat at the steakhouse during our second night so we arrived when it opened at 6 in order to secure a few seats for our relatively large party of 11, only to find out that the steakhouse had been completely reserved for a private event. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. Let me begin by saying that the resort has only been open 45 days- and it is not up to full speed yet. They only lasted a few minutes at most and became comical actually! Okay so where do I begin. Highlights: We highly recommend this resort for destination weddings for all ages Service, however, is not. Choose from the Resort or Diamond Club™ sections, or enjoy ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril. The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. Armadillo was good, Zen was good, and Grazie was good. Shout out to Aaron on breakfast shift outside! I love this hotel! My parent’s room also didn’t come with a remote or bathrobes. Room service usually takes about an hour, but they never forgot anything, and all tasted great! No biggie, the rooms were clean, stocked, and beautiful! Have your camera ready! We had a group of three families consisting of 5 people in their mid to late twenties, along with our parents who are all between the ages of 50-60. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. Royalton Riviera Cancun Resort & Spa: A secret GEM in the outskirts of Cancun - See 14,424 traveler reviews, 13,590 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This is EXTREMELY misleading as you cannot use all of the credit for any one outing. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. ), views are really amazing! She had our room change ready within one day!! Loved the fresh food stations, the chefs were awesome. Another 30 minutes passed and the bags still had not been delivered. The staff were very attentive, even though the resort is new and still has a few things to complete our overall experience was excellent.. It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. Highly suggest a Private Transfer. Pros: The location of the Resort is stunning. 80 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club, Living Area 81 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Presidential One Bedroom Ocean View, In-Room Dining We probably would come back but would also look at other hotels before booking. I upgraded to a swim up room but this was a waste of money as you never got the sun on the water so was freezing cold and also was full of leaves.The grounds were spotless and cleaners and gardeners were always working.My favourite restaurants were hunters and the buffet hall.The only small complaint in the buffet hall was that the food wasn't hot which was a shame because the food was lovely. Please accept our sincerest apology for the sub-par service which you experienced during your stay, this is certainly not the standard of service which we aim to provide. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. Come to a Royalton Negril and you won’t be disappointed. The buildings are all oceanfront and the rooms that are complete are well appointed. Jamaicans can cook and use spices wisely! Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in the adult’s only vacation oasis, Hideaway at Royalton Negril. Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. We enjoyed eating at all the restaurants, food was well cooked and served by pleasant staff who look like they want to serve you. Prices are the average nightly price provided by our partners and may not include all taxes and fees. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Period. Island Trotters Limited Address: Constant Spring Road, Kingston, Jamaica Phone: +1(876) 573.0123 | +1(732) 707.1833 There were many power outages during our stay, which I expected from reading other reviews. There were many power outages during our stay, which I expected from reading other reviews. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Restaurant quality and variety are what you would expect from a Blue Diamond Resort. Book Royalton Negril Resort and Spa, Negril on Tripadvisor: See 4,246 traveller reviews, 4,719 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. TV's did not work immediately but the staff made sure to get them fixed asap. Save time and money with Honeymoons, Inc., the all-inclusive Jamaica experts. It appeared as if they do not know how to cater for the number of people at the resort...all I can say is I've never encountered this at an all inclusive.Restaurants were poorly staffed, we were lucky if someone came within half an hour to give us water and take a drink order...one of the staff told us it was their first shift and they just got put to work because they needed people so badly. Highly suggest a Private Transfer. Complete tour of a Luxury Jr. Suite Diamond Club Swim Out at the Royalton Negril in Beautiful Jamaica. Have a representative there to come on board each bus before it unloads to explain the procedure. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The staff seemed like they just didn’t want to be there, and any time I asked a waiter or waitress at dinner for a drink or condiments, it seemed like I was being some sort of nuisance. Loved the fresh food stations, the chefs were awesome. Our second time here in building 2-and we are very happy!!! W hat a wonderful bartender and entertainer!! Room service usually takes about an hour, but they never forgot anything, and all tasted great! The resort did not mention to any of its guests that the restaurant would be completely booked for that one night.- Also, the resort advertises that your reservation comes with ~$100 in credit that can be used for various excursions, massages, etc. They also ran out of ingredients at the bars...no mango juice, ran out of bananas, no straws!! We have stayed at 5 other resorts on the island and never had this issue.Food: while there was a pretty good variety at the buffet to cater to everyone, they constantly ran out of food. They only lasted a few minutes at most and became comical actually! More. The food is out of this world! The pool was nice but I don't think it's big enough as it's getting busy. Getting the wristbands programmed to the correct rooms for each of us was quite the task. Dips swim up bar and the pool are such a fun place to hang out. The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! Diamond Club customer service LATOYA amazing, professional, and quick! Review collected in partnership with this hotel. No staff hung around waiting or begging for tips, they just served with a smile! This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … :), Ask Sandrab1734 about Royalton Negril Resort and Spa, Ask aktravel13 about Royalton Negril Resort and Spa, Ask williamanthonym2017 about Royalton Negril Resort and Spa, Ask T A about Royalton Negril Resort and Spa, Ask Oletha C about Royalton Negril Resort and Spa, Ask paulgeorgesh about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. The butler service was inconsistent and it was obvious that some of the butlers did not want to cater to Black women, which was unfortunate for them because we tip! Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our elegantly styled rooms, spectacular ocean views, selection of restaurants, entertaining activities and wonderful staff members. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. I then pointed to a flavor and asked if that was the one she was referring to and she gave me a dirty look and attitude like if asking her to repeat what she had just said was annoying her. Royalton White Sands - All Inclusive - Montego Bay, Jamaica - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040 Royalton Splash Punta Cana Royalton Antigua cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Snack tray in the lobby for guests arriving and departing from the resort to the airport. more. We didn’t bother ringing down the other times as the wait was too long.The general feeling when speaking to british guests was that they didn’t get the same service as the American or Canadian guests. I love this hotel! ), views are really amazing! The buffet was good, you can always find something. We did not wait very long at any restaurants. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Stayed over Christmas for a week at Diamond Club section. Please accept our apology for any inconvenience you experienced during your stay, your comments have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and continues to meet our guests' expectations.It is hoped that you will afford us another opportunity to serve you to an experience which will surpass your last.Regards,Courtney MillerGeneral Manager. Water aerobics at the pool for all ages. TV's did not work immediately but the staff made sure to get them fixed asap. If you wanted top shelf liquor like grey goose no chance even though they have it there we were told this was only for the Royalton owners and their guests as they were visiting. The next day comes around and we go to the front desk again to get our new room, only to find out that not only were they not able to give us the room that they guaranteed, there was also no record of us having even requested a new room. He his a kind, considerate, hard working young man. There were many power outages during our stay, which I expected from reading other reviews. Our guests praise the pool and the helpful staff in our reviews. All the guest we spoke to were having a great time. We did not wait very long at any restaurants. Never ever have I been to a five star hotel that does not have waiter drinks service, not once in 7 days did we have anyone ask if we wanted a drink and that was during the day and a night, if you wanted a drink then go to the bar and wait. - In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. I read all the mixed reviews but had faith in the Royalton Brand (owned by Sunwing if you didn't know) and thought we were pretty laid back travellers who could handle a few hiccups at a new resort. My husband and I visited back in September 2017 for my birthday. Review tags are currently only available for English language reviews. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Taxes and fees that are shown are estimates only. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! 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