The staff was friendly and service was excellent. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. She offered to give us a tour of the property which we declined. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. Number of persons. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. We rarely saw our butlers, but didn't really need anything. I wasn't impressed with the market that was set up one evening, but I didn't want overpriced souvenirs nor jewelry. We left the room around 7 am and didn't return until 3/4 in the afternoon each day. Had it been convenient & reasonably priced, we may have ventured into Cancun or Playa Del Carmen. They weren't needed because we usually ate around 5:30 each evening. There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. The food at the beach dinners was our least favorite. To finish creating your account, please click the link we just sent to. Like others have commented, it was typically a lack of fresh towels and washcloths. Any maintenance that was happening was not intrusive. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Suite This tranquil property caters to guests over 18 years of age only. All of our 840 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets Unlimited free resort-wide WiFi for all your devices It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. Their kiosk was easy to find at the airport. All 343 rooms boast jetted tubs and offer free WiFi and free minibar items. It didn't take away from our experience at all.Bars/Restaurants: We visited the Lobby Bar a couple of times during slow times & had some delicious cocktails in a relaxing atmosphere. We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." I don't think it would have been hard to find live music any time. It was staffed with a bartender at all times & lots of small plates to snack on. We also went to the chocolate party. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. This means the swim up pool was warmer than the others. Since we booked Diamond Club in Hideaway, we attempted to open the door. All of our 343 luxurious rooms and suites offer: Royalton Signature DreamBed™ with high thread count sheets We liked this room because of its location to the pool action and also it faces sun most of the day. People were constantly cleaning. (& water too!) I had my paperwork with and was able to show what we had booked. One night we requested that our balcony whirlpool be filled. Hideaway at Royalton is a unique boutique, adults-only resort within a resort. In fact-we enjoyed it so much that we're booked again for April 2017! Would definately go back. Not only have they not refunded my money, they have completely stopped responding to me. Through the windows we could see a buffet of snacks. Two mini-fridges had more beverages than we ever needed. It's all the way at one end of the beach & was very quiet and relaxing. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. Airport Transportation: We used Nexus for our transfers. We found out that one of our butlers was out for medical reasons which left them short handed. Max Occupancy: 5 Adults, or 2 Adults + 4 Children . Hideaway At Royalton Riviera Cancun Features. The ac worked very well. We brought mosquito repellant, but we never used it.Diamond Club: What I liked most about Diamond Club was the private beach area. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Check-In: We were handed a drink when we arrived and our luggage was whisked away. Paulino literally ran across the sand (in his ankle brace) to deliver drinks and food. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. We stayed for a week in April 2016. Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. 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