Our customer service centre operates Monday to Friday from 08:00 – 18:30. The saga continues, now I have to wait four weeks for another reply! If you are calling from outside the UK, please click here. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Review of deposit protection service. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. !Turnaround time is far too long. 1.00 /5. Average waiting time for return emails 3 weeks. Share. How are they still operating? I have used these for quite a while, and find the service to be extremely slow and cumbersome. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Or call our dedicated help line on 0330 303 0030. How do you award deciect? Your legal responsibilities. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. Check reviews. It’s the absolute worst delivery company. Take a long time to process information I have sent. 88 Reviews . & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Most of our customers use our free Custodial service, which is the one we'd recommend. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. I moved out in March and ended my Contract August 1st. DPS doing a great job of this. Really poor customer service. I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Monthly rental values soared and tenant population increased as the housing market struggled. They ask that you mail CDs to them? No matter how long I leave it nothing more happens. The DPS teacosy. Monthly rental values soared and tenant population increased as the housing market struggled. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. I could go on and on for days but what's the point? depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. DPS - FAIL OWN T&C's. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. They do not accept dropbox, google drive links etc. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. Advanced Search. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Advanced Search. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. Protection schemes are also not required when landlords are living in the same property as the tenant. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. You will never recieve a reply within the first week of your last contact, that's for sure. Deposit Protection Service. Look like they don't wanna give back your money. I am the tenant and have no dispute with the landlord. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. If you experience any problems calling us please complete our Online Form. The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. What we do We’ve been providing tenancy deposit protection for over ten years. Shocking service. Avoid, if at all possible. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. I honestly can't fathom how they are still trading and are trusted to secure people's funds. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. 1.01 /5. I’m a landlord and gave all the evidence they required and asked for! Browse Categories. System encourages landlords to claim for everything however spurious. 410 likes. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. Return deposits way too long in being processed, lost recorded delivery letters. Share. checked Benefit from customer feedback! Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. ...' I have no problem with this. © 2021 Trustpilot A/S. Really poor customer service. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Poor. If you rely on your deposit to secure your next rental then please avoid the DPS. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? The penalty is likely to be between 1-3 times the amount of deposit paid. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. The customer service people are awful, incompetent and really don't have a clue about anything. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Poor. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Have been chasing my refund for few months. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. No dispute with landlord, only with this "service". This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. Shocking service shocking company. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. Your review for Deposit Protection Service. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Reply. The customer service people are awful, incompetent and really don't have a clue about anything. 67 ratings from allAgents. 148 ratings from Google. I was very lucky and hadn’t that happened I would have never get my parcel. Not receiving our emails? © 2021 Trustpilot, Inc. All rights reserved. Your Review. Useful. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. Review Latest Reports. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. 1.48 /5. Find out how our deposit protection scheme works and how to register your deposit online today. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. 2 Reviews . 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